Refund Policy
At Crust & Craft Pizzeria, we take pride in the quality of our pizzas and the satisfaction of our customers. We understand that sometimes, things might not go as planned, and you may need to request a refund. The following policy outlines the circumstances under which a refund may be granted and the process for requesting a refund.
Order Cancellation
If you need to cancel your order, you can do so without any charge as long as the order has not yet been prepared. To cancel your order, please contact us immediately at +39 06 1234 5678. If your order is already being prepared or has been dispatched for delivery, we regret to inform that cancellation at that stage is not possible.
Refund Eligibility
A refund may be provided in the following situations:
- If your order has not been prepared and you have requested a cancellation.
- If you received the wrong order items and do not wish for a replacement.
- If the item you received was uncharacteristically below the standards of Crust & Craft Pizzeria.
In the rare event that your order is incorrect, incomplete, or unsatisfactory, please contact us within 2 hours of the order being delivered or picked up to allow us to resolve the issue.
How to Request a Refund
To initiate a refund, please contact us via our website stonecorridor.click or by calling +39 06 1234 5678. Provide your order number, the issue with the item, and your preference for a refund or a replacement. We will process your request and determine the eligibility based on the situation.
Refund Processing
Once a refund is approved, we will process it to your original payment method within 7 to 14 business days. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account. Refunds will be issued in €.
Non-Refundable Items
Please note that certain items such as gift cards and sale items are not eligible for a refund. Additionally, delivery fees are non-refundable unless the entire order was incorrect or unsatisfactory.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at +39 06 1234 5678. We are committed to ensuring that your experience with Crust & Craft Pizzeria is always delightful.
Address
Crust & Craft Pizzeria, Pizzeria Via Napoli, Rome, 00184, Italy
Last Updated
This Refund Policy was last updated on March 1, 2023.